Service FAQs
Explain available cuts, treatments, durations, opening hours and approved price lists.
When you’re with a client, you should not have to interrupt the appointment to answer another routine call. Maya can provide service details and support a booking journey, subject to your actual scheduling platform.
The public voice demo remains subject to launch checks. We confirm all phone and booking integrations before activation.
Explain available cuts, treatments, durations, opening hours and approved price lists.
Offer supported booking choices and confirm only when the calendar reports an actual reservation.
Follow the booking provider’s capabilities and your cancellation or late-arrival policy.
Direct clients to approved payment pages rather than asking for card details on an ordinary call.
Assist when every stylist is busy, without replacing the front desk.
Route exceptions, complaints and complex service questions to your team.
Start with calls that go unanswered during busy periods or after closing. Expand only where actual call volume, customer feedback and tested integrations justify it. Your staff remain in control of exceptions and sensitive decisions.
Integration must be verified with the provider and its available APIs or approved partner permissions. We will not claim it is supported before testing.
The business sets its payment and reservation rules. We configure only what the approved platform actually supports.
It can share verified walk-in policies and opening hours, but must not invent live chair availability.
We can review your current number, booking tools, service policies and real escalation needs, then scope a practical trial and proposal.
From £299 setup + from £199/month
Entry-level missed-call and enquiry intake, with agreed call-minute limits and scope.
From £699 setup + from £399/month
Full-time answering for a single location with approved FAQ and escalation.
From £1,495 one-off
Defined starter deliverables. Provider fees and optional support extra.
Integrations, legal safeguards, usage and suitability are confirmed before contracting.