Missed-call reception
FAQ answering, missed-call intake and limited agreed usage; after-hours and booking integrations scoped separately.
These are from-prices for clearly scoped starter packages, with monthly fees and one-off setup charged separately where stated. Managed projects have a one-time setup charge and a separate monthly charge; build-and-handover is a one-time purchase without compulsory FlowFix management. Actual pricing depends on complexity, integrations, support and usage.
Read how call minutes, overages, fair-use safeguards and managed support are scoped →
All amounts are GBP starting prices, not fixed universal quotes. Third-party API/AI voice minutes, phone numbers, domain and hosting, messaging, payment processing, app subscriptions and ad spend are separate unless explicitly included in your written proposal. VAT treatment and contractual minimum terms are confirmed before signing.
FAQ answering, missed-call intake and limited agreed usage; after-hours and booking integrations scoped separately.
Scheduled answering, approved routing, lead capture and escalation.
Always-on call answering, lead capture, FAQs and staff handoff.
Supported booking, rescheduling, CRM workflow and escalation.
Location-specific call flows, routing and higher complexity.
Responsive brochure-style pages, enquiry route and agreed care.
Scoped multi-page website, SEO foundations and care.
Appointment booking and an agreed compatible provider integration.
Scoped catalogue and checkout with an approved payment provider; extensive integrations quoted separately.
A defined PWA upgrade to a compatible website; installability and a limited offline shell, not a standalone native app.
Secure login and limited account self-service.
Scoped cross-platform business app MVP; regulated workflows, app stores and extensive integrations quoted separately.
Approved knowledge and simple human escalation.
Knowledge-grounded support and supported workflows.
One supported low-risk business process with failure handling.
Connected CRM/calendar operations with exception management.
Agreed extraction, validation and manual review.
Lead qualification, routing and consent-aware follow-up.
Approved SOP/FAQ lookup and controlled access.
Limited reporting from authorised reliable data.
One-time marketing prices cover agreed audits, setup, strategy or fixed deliverables. They do not include ongoing campaign management or advertising spend.
Scoped search campaign; advertising spend separate; one-off is strategy/setup.
Single-location technical/content work; one-off is audit/roadmap.
Broader site and content SEO; one-off is audit/roadmap.
Listing audit, approved optimisation and reporting.
Scoped Meta ads work; client pays ad spend.
Defined content schedule and monthly creative delivery.
Agreed copy and design deliverables with review.
Permission-based communications and approved automations.
Authentic requests and review-response drafts.
Scoped page/funnel improvements and measurement.
Single consultation and initial guidance.
Workflow assessment, feasibility and prioritised roadmap.
System audit and written technical specification.
Small-group training session with reusable guidance.
Indicative monthly included minutes at these starting managed prices: missed-call 100, out-of-hours 200, 24/7 300, advanced 500, bespoke/multi-location 750. Standard overage from £0.35 per additional minute where agreed; certain call routes, model configurations and transfers require a separate quote. The signed contract defines fair-use controls, any provider charges, term and exclusions.
No. Transferable deliverables, background intellectual property, third-party licences, hosting and credentials are defined in the signed agreement; ongoing external costs remain with the client.
Yes. Included minutes, fair-use caps, excess rates, human transfers and integration access are scoped with each contract.
For eligible workflows, a performance-based arrangement may be quoted separately after evaluating real booking attribution, refunds, cancellations and call costs. It is not the default plan.
No. The advertiser pays the platform separately. Live account changes require authorised access and compliant tracking.
No. We build and improve systems, but results depend on customer demand, competition, execution and business factors outside any agency’s control.
Book a free consultation through Maya. We’ll explain which starting package applies, what is and isn’t included, and any third-party costs.
Meet Maya & request a quote